Return Policy

SHADOWBRON – Return, Refund & Exchange Policy

Thank you for shopping with SHADOWBRON. We aim to ensure that you are fully satisfied with your purchase of our oversized printed t-shirts. Please read the policy below to understand our guidelines regarding returns, refunds, and exchanges.

Return Policy

  • We do not accept returns for purchased products. However, we do offer size exchanges under specific conditions.
  • Exchanges are applicable only for products purchased from our official website: www.shadowbron.com.
  • The product must be unused, unwashed, and returned in its original packaging with tags intact.
  • Exchange requests must be initiated within 3 days of delivery.
  • Items not eligible for exchange include:
    • Products bought during a sale or with discount coupons
    • Items priced below ₹500
    • Innerwear, boxers, and shorts

To request a size exchange, please contact us:
Email: info.shadowbron@gmail.com
WhatsApp: +91-93169 52985

Size Exchange Terms

  • First exchange: Free of charge. No courier fee will be applied.
  • Second exchange and onwards: A courier charge of ₹100 per exchange will be applicable.
  • Exchanges will only be processed once the returned item passes our quality inspection.

Refund Policy

  • Refunds are applicable only on prepaid orders.
  • Refunds will be made for the product value only.
  • Shipping charges, Cash on Delivery (COD) fees, and service charges are non-refundable.
  • Refunds will be issued in the following cases:
    • Order cancellation before dispatch
    • Product unavailability or confirmed issues verified by our team

Refund Process

  • After receiving and inspecting the returned product, refunds are processed within 3 to 5 business days.
  • Prepaid Orders: The refund will be credited to the original payment method.
  • COD Orders: Refunds will be provided via wallet credit or bank transfer (NEFT). Bank account details will be required.
  • In the case of rejected COD orders, a ₹49 COD handling fee will be deducted.

Need Assistance?

We’re here to help. Contact us for any support related to your order:

Thank you for choosing SHADOWBRON. Your comfort and satisfaction are our priority.